Support

We answer every message.

Want to try mymomo? The beta is iPhone only for now. Install Apple's TestFlight app, then open our beta invite on your iPhone and tap Accept.

Testing mymomo on TestFlight? Open the TestFlight app, choose mymomo and tap Send Beta Feedback, or take a screenshot in mymomo and tap Share Beta Feedback. It reaches us directly. Please say what you expected to happen; TestFlight attaches your app version for you.

A support email opens with our App Store launch.

Common questions

My partner isn't getting notifications

Check that notifications are allowed for mymomo in iOS Settings, and that a Focus isn't silencing them. Then open Settings in mymomo on that phone: a red row saying Notifications aren't set up or Notifications are off for mymomo is the fastest answer, so tap it. If Settings looks completely normal and messages still don't arrive, open Settings → Share diagnostics and send us the file anyway. It tells us whether that phone is registered for notifications, even when nothing on screen says otherwise. If you haven't paired yet, Settings and Share diagnostics aren't on the waiting screen. Send us a note through TestFlight (top of this page) and we'll walk you through it.

I got a new phone and my chat is gone

Your history lives on your phone, not on our servers. We never had a copy, so we can't restore it for you. If you set the new phone up from an iCloud Backup or an iPhone-to-iPhone transfer, your chat comes back with it. Your pairing is intact either way, and everything your partner sends from then on arrives normally.

I can't pair — "invalid or expired code"

Codes last 24 hours. Ask your person for a fresh one, or tap the refresh icon beside your own code, which replaces it straight away. If a fresh code still fails, one of you is already paired: unpair first (Settings → Unpair), then try again at once. There is no waiting period.

How do I delete my account?

Settings → Delete account. This unpairs you, deletes your account record on our servers, revokes your Apple sign-in, and clears the app on this phone. Your partner keeps only what they themselves sent; what you sent them leaves their phone too. It cannot be undone.

Someone is sending me invite codes I don't want

On the pairing screen, tap Block & report and enter the code. They will not be told, and the code will simply stop working for you.